سياسة الشحن

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. UAE orders are shipped with local couriers and International orders are shipped by DHL. Customers will receive an email with DHL tracking number should you share right email details in the order. Else, you can reach out to customer service to share the status of your order. 

Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored. 

  • We aim to get most orders dispatched within 5-7 days or sooner (contact us on +971 50 482 5075 if you want it sooner), subject to the dress specifications, credit card clearance, stock, your location, time & date of order, address verification, shipping time, & availability of items. We will contact you via email or phone if there is an unreasonable delay or if the items are out of stock. 
  • Items will be shipped on a DDU (Delivery Duties Unpaid) basis i.e. any duties and taxes incurred in the country of destination are the responsibility of the customer. 
  • If you for any reason refuse delivery or are unavailable or unable to take the time despite reasonable attempts by the courier company, your item will be returned to SADEL and you will be charged for the unpaid duties, taxes & additional shipping costs. 
  • Local and International delivery Fees will be mentioned at the checkout page.